Privacy Policy

Introduction

At True Balance Pathways, I take your privacy seriously and am committed to protecting your personal information. This Privacy Notice explains how I collect, use, and store your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

I am registered with the Information Commissioner’s Office (ICO) as a Data Controller.

ICO Registration Reference: ZB788159
Contact: info@truebalancepathways.co.uk

What Information I Collect

I only collect information necessary to provide counselling, coaching, or consultancy services, respond to enquiries, or manage communication with you. This may include:

  • Your name and contact details (email, phone number).
  • Information you share via the contact form or email.
  • Any background or personal details relevant to the support you request.
  • Technical data such as your IP address or browser type (when visiting this website).

If you become a client, I may also collect additional personal information to support our work together. I only ask for information that is relevant and proportionate to the service provided. 

How I Collect and Use Information

Most personal data is provided directly by you, for example when you:

  • Complete the website contact form.
  • Email or call to make an enquiry.
  • Engage in counselling sessions.

I use this information to:

  • Respond to your enquiries.
  • Provide the service you have requested.
  • Maintain appropriate records.
  • Comply with professional, legal, and ethical requirements.

Your information will never be sold or shared with third parties for marketing.
I may share information only when required by law, or with trusted service providers who support essential business functions (for example, website hosting), all of whom comply with data protection legislation.

Lawful Basis for Processing

Under data protection law, I rely on the following lawful bases for processing your data:

  • Contract: to deliver the service you have requested.
  • Legal obligation: to meet legal or regulatory requirements.
  • Consent: where you have given clear permission (for example, to receive updates).
  • Legitimate interests: to maintain necessary business operations and communication.

If I ever process special category data (for example, information about your health), it will be done only with your explicit consent and handled securely.

How I Store Your Information

All digital information is stored securely on password-protected devices and encrypted cloud storage.
Any paper notes are stored in a locked location and are accessible only to me.

I will keep your data only for as long as necessary:

  • Enquiry or contact form details are kept for up to six months after our last correspondence.
  • Client records are retained for up to seven years after the end of our work together, in line with professional guidelines.
    After these periods, data will be securely deleted or destroyed.

Your Rights

You have the right to:

  • Access a copy of the personal data I hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your data (unless it must be retained for legal or professional reasons).
  • Withdraw consent at any time, where processing is based on consent.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you have concerns about how your data is handled: www.ico.org.uk

Website, Cookies and Analytics

This website uses essential cookies to help it run smoothly and securely. It also uses standard analytics tools to understand how visitors use the site and to make improvements. These tools collect anonymous information such as:

  • Pages visited and time spent on each page.

  • General location and type of device used.

  • How visitors reach the site (for example, through search or social media).

You can manage or disable cookies through your browser settings. Rejecting cookies may limit certain website features, but you will still be able to access the main content.

Changes to this Notice

This Privacy Notice was last reviewed on 1 October 2025 and will be reviewed annually or sooner if legislation changes.

Contact

If you have any questions or concerns about this policy or how your data is handled, please contact: info@truebalancepathways.co.uk

 

Last updated: 12 October 2025
This Privacy Policy is reviewed regularly to ensure it remains accurate and up to date.

Additional information

If this website introduces new tools or features that use cookies or similar technologies, the Privacy Policy will be updated to reflect these changes.